Number of Years Running: 6 Years
Squad Coordinator: Mr.Bell
Latest Accomplishment: 50+ Tickets before November
What’s Next: Moving to CaseTracker for online ticket / case management

The MOUSE Squad at Thomas Edison High School has been running for 6 years and has won the MOUSE Squad of the Year award twice.   I recently had the opportunity to meet with the squad as they were getting started for the year.  In a couple of short weeks they had recruited 13 all new students who meet up every school day and usually work during lunch, after school and whenever they have a free period.

Mr.Bell is a serious and efficient MOUSE Squad Coordinator whose goal is to have his squad win MOUSE Squad of the Year. He is already planning 2 events where his squad will be providing the tech support. To him MOUSE Squad is a job and demands professionalism from both his students and the faculty at the school.

The students in the past have worked on a number of projects throughout the school such as installing SMART Boards and projectors in many classrooms as well as doing extensive work repairing broken down computers through reimaging, defragmenting hard drives, removing viruses and generally solving software-related issues they might have. The squad has already resolved a stack of more than 50 service calls before November. They are continuing regularly scheduled maintenance and upgrades to their network by replacing old Ethernet cables with new ones they’ve made themselves, and by setting up the wireless access on school laptops, and installing network printers.

Currently, the squad keeps track of all of their work with a paper ticket system, but has recently started transitioning their case tracking system to the MOUSESquad.org CaseTracker. After graduating from Thomas Edison High School many MOUSE Squad students get jobs or study in the tech field. One Thomas Edison alumni volunteered to work with us at the MOUSE Squad Summer Academy and is an Agent with the Geek Squad.

Thomas Edison High School is a long time partner with MOUSE and one of the many success stories from the field this year. If you have great things happening in your squad and want to share please e-mail our Field Support Representative at [email protected] and make an appointment for MOUSE to visit YOU. If your squad is in another state, contact your region coordinator to have a “Spotlight” submitted from your site.